Inside Look for Customers

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Starting with function zero in the Chassis Factory, during the truck's embryonic stage, quality is the key word for ensuring it gets into the hands of the customer with Scania mark: maximum efficiency and zero defect. But the mission starts well before this, when the first features of the vehicle start to be designed by the Research and Development department, aligned with global demands.

At the side of the "Masters of design", which includes the teams responsible for developing the Buses, Powertrain, Cabins and Chassi, is Vehicle Quality & Validation. This department encompasses Field Test and Lab Vehicle Operation activities, and is responsible for validating products in grave operational conditions. Additionally, it works as technical support and interface between the product engineering team and markets in order to minimize possible operational failures with customers.

"Information on vehicle failures that took place during testing operations is sent to the departments that are responsible for product design, so that proper improvements may be made. Here, we test products from Latin America and Europe and, as well as in the production units, we work towards achieving global quality goals," explained Volnei Garcia, who is in charge of this department.

The numbers which were shared during the last warranty curve, a global quality benchmark, demonstrate that our product reached the highest level in its entire history. Volnei explained that data is retroactive since the curve refers to the production date, but considers information collected after the date of delivery, during the first year of operations, while the truck is still under warranty. He said that an one of the important contributions to this result was a validation process more integrated with Sweden and more structured in Brazil.

Anticipated quality

Weekly, around 5 to 10 vehicles arrive at the Vehicle Operation Lab, in the hands of Marco Garcia's team. This group carries out a point by point evaluation of the vehicle and collects 100% of information related to drivability operations and conditions, in addition to keeping close contact with drivers that operate the vehicles during testing, in order to remedy future doubts or possible defects. "We work in advance by analyzing facts and events in order to know whether or not what we offer, in terms of reliability and quality, is enough and what the sector needs", explained Marco.

Starting with the vehicle's arrival at the laboratory, the team collects data, such as monitoring and measuring its fuel consumption or lubricant oil quality, air filters, fuel and unloading all operational data from the vehicle's testing activities. To this end, all information is compiled in the Follow-Up Report Administration System (FRAS). With all this information, monthly reports are generated and globally distributed. "We test global introductions based on the same strategic platform: principals, processes and methods, in order to work at the same time during which the projects in Sweden are being designed", said Marco.

The vehicles leave the test routes on which they are driven for nearly two years (or in accordance with the test's aim). All of the routes are designed by the department,  which covers Brazilian dealerships. "While my partners in Europe test them in the cold and on ice, here we test them in the heat and on dirt, in severe conditions", said Marcos. According to him, the challenge is to synchronize the Vehicle Operation Lab's activities with future projects developed in Europe. "Our mission is to validate future vehicles in order to assure maximum quality before they even leave design" he said.